Frequently Asked Questions
Find your answers below, or get in touch to learn more.
- What is Smartbox Academy?
Smartbox Academy is a dedicated platform for learning
about AAC and Grid. We have created it to raise awareness of AAC and support the
people who use AAC to be successful. We also want to be able to provide
flexible training that allows customers to choose self-directed learning in
their own time. Smartbox Academy is for professionals working with AAC and others supporting AAC users.
- Who is Smartbox Academy for?
Smartbox Academy is for professionals working with AAC and others supporting AAC users.
- How do I get started?
When you first join Smartbox Academy you will be asked to
sign up. Once you have created your account, and logged in, you can browse the Academy,
access a range of courses, and view all of your learning history in one place.
- Can anyone create an account on Smartbox Academy?
Yes. Creating an account is free and gives you access to all
our free courses with the option to purchase further learning content.
- How do I find courses on Smartbox Academy?
You can browse for courses using the course catalogue on
the right-hand side of your screen.
- Are courses free?
Core content is available for free on Smartbox Academy as
well as a range of low cost, specialist courses. We will continue to increase
the range of courses available year on year.
- Will I get a certificate of completion?
Absolutely! All courses offered through Smartbox Academy
provide certificates upon successful completion. You can easily find these
certificates in your account, download them, and showcase your achievements on
professional platforms like LinkedIn, as well as other social media channels.
- Are the courses accredited?
If you are outside of the United States, Smartbox Academy courses can count towards Continued Professional Development (CPD) and your certificate of completion with provide evidence. Our online courses can count towards your Professional
Development Hours (PDHs) which can be logged with your relevant awarding body
such as ASHA if you are in the United States. You must track your PDHs and
submit them to ASHA. More information can be found on the ASHA Website.
- How do I see my progress?
Once logged in, you can select ‘progress’ from the
right-hand side. This will show you your learning history and allow you to
download your certificates and badges.
- Do I need Grid or Grid for iPad to complete these
courses?
Some of the courses have content specifically on Grid or
Grid for iPad. For these courses, we recommend you have access to relevant
software. You can download a free trial of Grid and Grid for iPad here.
- How do I get help with logging into Smartbox Academy or help with Grid or Grid for iPad?
Please contact support@thinksmartbox.com if you have not received your verification email for Smartbox Academy. Please provide the name and email address that the account was registered with. You can contact our support team for help downloading and starting Grid. You can also find getting started
guidance on Smartbox Hub.
- Will the Academy replace other training options such as
online workshops and personalised training?
Not at all. We aim to provide the most flexible training
for our customers which is why we offer Smartbox Academy alongside our online
workshops and personalised training sessions.
- Do I need any prior knowledge of AAC to enrol on the
Smartbox Academy?
No. The courses in Smartbox Academy range from beginner
to Expert. You can find the course level in the course description.
- Can I get a refund on a purchased course?
Refunds can be issued as long as you have not started the course and you
request the refund within 48 hours of purchase. To request a refund, please contact our team by emailing training@thinksmartbox.com. Please include the email address on the Smartbox Academy account that made the purchase and confirm the course.
- Are courses available in other languages?
Courses are currently available in English, though we are
looking at offering the courses in more languages later. Please let us know if
you would be interested in seeing courses available in a different language.
- Is any of the content applicable to friends and family
members of an AAC user?
Yes. Although Smartbox academy was created for, and
primarily caters to professionals working within AAC, it is also open to family
members and other individuals who play a role in assisting AAC users.
- Has any of the content been made for AAC users to
complete independently?
Although the content has been created primarily for individuals
who support AAC users, some AAC users may choose to complete the courses
themselves. However, their ability to do so would heavily depend on their
access method. It's important to note that, at this stage, provisions have not
been made to support alternative access methods.
- How do you use my data?
For information about the use of data please see our
privacy policy here.
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Can I download an invoice for a paid course?
Yes! click on your name in the top navigation bar and select 'My Payments'. This will take you to a list of all courses you have purchased. Select the download icon next to the relevant course to download your invoice